On Friday night, it locked people out of their BA accounts. TOP BUSINESS CREDIT CARD OFFERS (MAY 2021), Why Amex Gold is the best card for a points beginner. SITA, a multinational company that specializes in air transport communications and IT, this week confirmed falling victim to a cyberattack that appears to have impacted multiple airlines around the world. Then having changed the PW, it simply went back to saying it wasn’t recognised. The most generous Avios Visa or Mastercard for a limited company Read our full review, (Want to earn more Avios? An email sent to affected customers by British Airways seen by EnterpriseTalk said, “SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. If you’d left your account alone it would have been functioning fine yesterday. It was caused by a breach of SITA’s ‘Passenger Service System’, a service that handles transactions from ticket reservations to boarding. SITA acted swiftly and initiated targeted containment measures. This incident was not a breach of British Airways’ systems and no information has been lost from our systems. SITA’s Data Breach. The UK flag carrier warned some of its executive club members’ information has been impacted by the attack. Switzerland-based Sita, which runs passenger processing systems for services such as ticketing and baggage control, said on Friday that it fell victim to a breach of passengers’ data … See a whole year of reward seat availability on one page at SeatSpy.com. Claims-harvesting legal firms are estimating that British Airways could pay out up to £2.4bn for a data breach in 2018 that affected 430,000 passengers. However, as they say, ‘there’s nothing to see here’. British Airways has been fined £20m ($26m) by the Information Commissioner's Office (ICO) for a data breach which affected more than 400,000 customers. This was a highly sophisticated attack. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. Airlines warn passengers of data breach after aviation tech supplier is hit by cyberattack. This is correct. So, the hackers could use your name to go through various hacker databases and see if they have your password anywhere for … For full details of how your data is used and stored, please see our data processing page here. As Rob says I went round in bloody circles. It also requires 2FA. Maximise your Avios, air miles and hotel points. British Airways members may have had their data hacked after a “highly sophisticated” cyber attack on an IT systems operator used by airlines. All very odd. The SITA data breach is thought to have exposed information belonging to hundreds of thousands of passengers. As a reminder, there are various ways of earning Avios from UK credit cards. This incident was not a breach of British Airways’ systems and no information has been lost from our systems. People appeared to have specific difficulties resetting passwords using Chrome, whilst Firefox worked fine. If you need to contact us, you can do so via our contact centres. Singapore Airlines, Finnair, and British Airways have all made it clear that the breach did not harm their internal systems. What American Express bonuses are you still eligible for? What is odd is why other non-Star Alliance airlines are contacting members. BA's fine was subsequently reduced, quite significantly. We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future. We rely on advertising to help fund our award-winning journalism. We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. ©2021 Head for Points. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. But this payment will not be used to compensate victims. A British Airways spokesperson affirmed to Simple Flying that this is an industry-wide issue and is not a breach of its own systems, and it has not lost any data. Air transport communications and information technology provider SITA has confirmed it was victim of a cyber attack last month, raising concerns for … We have been notified of a data breach at global technology company SITA, an IT services provider to many airlines around the world. “SITA confirms that it was the victim of a cyber-attack, leading to a data security incident involving certain passenger data that was stored on SITA Passenger Service System (US) Inc. servers. It is not clear how many people’s information was compromised, or the exact data taken. SITA, which handles a variety of digital services for about 90% of the world’s airlines, issued a statement indicating that it experienced a “serious” and “highly sophisticated” data breach on … What are the most valuable credit card sign-up bonuses? We are sorry for the inconvenience caused and thank you for your continued support and cooperation in helping us to keep your information safe and secure. Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573). Passenger Service System (US) Inc. (“SITA PSS”) operates passenger processing systems for airlines. As a leading data breach law firm, we are currently leading group actions against several major companies, including travel companies like Marriott, easyJet and British Airways. The BA data breach class action is a case for compensation that stems from the 2018 cyberattacks. We recognize that the COVID-19 pandemic has raised concerns about security threats, and, at the same time, cyber-criminals have become more sophisticated and active. You may be in for a few quid ……. The breach impacts several airlines, including some that do not use SITA’s PSS system but whose frequent flyer data passed through it. It drove me up the wall. How do BA American Express companion vouchers work? Singapore Airlines said roughly 580,000 members of its KrisFlyer and PPS programs are affected by the breach at SITA. Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions. A data breach at aviation IT company SITA potentially means the frequent flyer details of millions of travelers were compromised. SITA said in their statement, that the breached data was located in U.S servers and that the data involved passenger information. Rob, please could you lead a class act? This is possibly due to a call centre meltdown from people who were trying to reset their passwords but couldn’t. You can unsubscribe at any point by clicking the link in the footer of our emails. They said, in effect, “Yes, someone has got your frequent flyer account number, but you shouldn’t worry about it because they don’t have your password.“. For some reason BA seems to have decided that it had overreacted. The only way your account could be hacked is if your name – a name presumably shared by many people – appears on another hacked ID list from a different company, and the password leaked in that breach was the same as your BA password. There again, I was using a Mac and Safari. SITA’s Data Breach The cybersecurity incident involved the Horizon passenger service system servers of SITA (Société Internationale de Télécommunications Aéronautiques), a technology … We will not contact you by phone and ask for your password – please do not reveal your password to anyone claiming to be from British Airways. Switzerland-based Sita, which runs passenger processing systems for services such as ticketing and baggage control, said on Friday that it fell victim to a breach of passengers’ data … (Bloomberg) -- British Airways, United Airlines Holdings Inc. and Singapore Airlines Ltd. were among carriers affected by a cyberattack that hit the Star and Oneworld alliances, exposing some loyalty-program member information. Airlines warn passengers of data breach after aviation tech supplier is hit by cyberattack. After confirmation of the seriousness of the data security incident on February 24, 2021, SITA took immediate action to contact affected SITA PSS customers and all related organizations. ), Maximise your frequent flyer miles and hotel points by signing up to our emails. SITA, a technology company that provides services to the transportation industry and has 400 members based in Geneva, and who claims that most air passengers touch its technology during travels, was hacked. In an email on Friday, the UK flag carrier warned that “some” of its executive club members’ “names, membership numbers and some of their preferences, such as seating, has been impacted” via information it shares with partner airlines. SITA that is owned by the airlines and provides service to the industry was hacked and select customer data were stolen. Already, several airlines have informed their members of the data breach, including: Anyway, sorted now and a new PW probably isn’t a bad idea. Both personal and credit card data were compromised during the breach, as well as names, billing addresses and email addresses. Missed out on the fun it seems . SITA’s breach does not involve British Airways’ customers’ financial information or passwords as it does not have access to this data. Continuing implies your consent to this policy. But affected customers eligible for … As a precaution, given the potential that customers have re-used passwords used for other websites, we are taking the following action to protect you: * Please log into your account and reset your password* Please create a new password that you have not used elsewhere* Once your password has been reset and you have completed a verification step, you will be able to regain full access to your account. It is still unclear when exactly the breach started but SITA confirmed the gravity of the attack on February 24 th. You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as: Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review, 30,000 points and an unbeatable set of travel benefits – for a fee Read our full review. Along with many other airlines, we do share limited information with partner airlines in order to enhance your experience when flying with them. Although the Information Commissioner’s Office (ICO) has issued an intent to fine the airline £183m, this does not go … Following an investigation into the 2018 data breach, British Airways has been fined £20 million by the Information Commissioner’s Office (ICO). For once, British Airways took an IT breach far more seriously than anyone else. As one of the first to sound the alarm I felt a little let down that I had no problems accessing my account to change the pwd. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. If you spent time resetting your password on Friday, you had wasted your time. There are two official British Airways American Express cards: 5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review, 25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review. Many HfP readers will have received an email from British Airways on Friday night concerning a data breach at SITA, an IT provider to the airline industry. Perhaps too seriously. Some, but by no means all, stolen data sets reportedly had a name attached to the frequent flyer number. All Star Alliance airlines share details of all of their elite members with each other, to allow status members to be identified. Finnair, Cathay Pacific, Singapore Airlines, Air New Zealand, Malaysia Airlines, Japan Airlines and South Korea’s Jeju Air have all told customers they have been affected. We know fraudsters try to use situations like this to their advantage. The Keller Lenkner UK Data Breach team has been contacted by serval people about another airline data breach.This follows two BA data breaches in 2018, and a third in 2019, and an EasyJet data breach in 2020.. On this occasion, the breach relates to the SITA bookings and reservations system which provides services to many airlines worldwide. A list of partners is here. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. Some couldn’t use their email address either but found that their user name, which BA tried to phase out years ago, worked. Please be reassured that this incident was not a breach of British Airways’ systems. If you are the customer of an airline and have a Data Subject Access Request in relation to the handling of your personal data, this request must be made directly to that airline in accordance with GDPR and data protection legislation. They immediately informed affected PSS customers and related organizations about the attack. Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573), 175 British Airways Executive Club questions answered, 2021 and 2022 peak and off-peak Avios flight dates. Our privacy policy is here. According to Lufthansa, it appears that intruders entered the reservation system of an Asian airline that is a Star Alliance member between 21st January and 11th February. 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