Processing times include most steps from the day we receive your application to when we make a decision; including any supporting documents. "Businesses deserve to have a greater rate of certainty when calling the CRA for guidance.".

expressly prohibited without the prior written consent of Toronto

Here are the best times to call: https://t.co/rSwqNvD43d, — CanadaRevenueAgency (@CanRevAgency) March 29, 2018. This copy is for your personal non-commercial use only. Last year, calls got blocked, said the auditor general, partly because the call centres have a policy of not letting people wait more than two minutes to talk to someone: it was easier to meet that target by blocking a call than by letting people wait in the queue. Complete a RC 325 (Address change request) and send this by fax or mail to the CRA. For information on required supporting documentation, go to: Canada child benefit - How to apply.

Returns may take longer to process if they: The following link provides information on How to change your return . Agents got those questions right 30 per cent of the time, while in 17 per cent of cases the agent went above and beyond in answering the question. The targeted time is based on the assumption that we have all of the information needed to process your clearance certificate request. It does not include any time it takes you to provide more information. - The automated phone service is available 24 hours a day, 7 days a week. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). For more information, you can visit the Film and media tax credits  webpage, which has information on: A complete SR&ED claim includes an income tax return (T1 or T2), a completed Form T661 with all the prescribed information,* as well as Form T2038 (IND) for individuals and Schedule 31 for corporations. But when Kitchen, a Winnipeg-based financial planner, tried the agency’s helpline again this tax season for an unrelated matter, he was still only able to reach a machine who instructed him to call again later. The audit found that 23 per cent of those calls saw CRA agents provide the wrong answers to callers' questions, while in 30 per cent of calls the answers provided were incomplete. You can go to My Account  to see the status of your return. For more details go to: Processing times and complexity levels – Income tax and GST/HST objections . Our goal is to issue your notice of reassessment within 2 weeks of receiving your electronic request to change your individual income tax return.

permissions/licensing, please go to: www.TorontoStarReprints.com. The processing time is a targeted time. In its response to the auditor general’s findings, the CRA said that its aging call centre technology does not allow them to automatically route calls to the next available agent across its national network.

I've worked for the CRA's call center before and the Business Enquiries line cannot transfer your to the Individual Income Tax Enquiries line.

The CRA is usually busy during the lunch hours, so it is usually best to call them after 3pm. We try to answer general tax questions here on Twitter. For more information, please visit Canada Recovery Sickness Benefit (CRSB) . Experts say ‘greater good’ message isn’t enough, Trump and Biden campaign in swing states as election day nears, Bylaw officers and police ready to enforce B.C. For information about the FMTC service standards and the CRA's success rate in meeting them, see Service standards . Taxpayers say they're still getting blocked. A request to add or cancel a representative submitted in My Business Account is processed instantly. The processing time is a targeted date for reviewing and responding to actuarial valuation reports. The processing times noted are the CRA's published service standards for reviewing corporation income tax returns that include a federal film tax credit or an equivalent provincial film tax credit. The processing time indicated by the Check CRA processing times tool is an estimate only and the actual response time from the CRA may vary. The delays in processing FMTC claims caused by the taxpayer or their representative are considered delays outside of the CRA's control. This year, getting through to an agent took 15 minutes on average, with the longest recorded wait being 40 minutes (the caller in that case gave up and ended the call). The processing time is a targeted date for reviewing and responding to submissions to approve, amend or terminate specimen plans for disability savings plans, education savings plans, retirement income funds, retirement savings plans or tax-free savings accounts. A report by auditor general Michael Ferguson released in November said the agency has picked up only a third of the calls it had received through its call centres between March 2016 and March 2017. For more information, please visit Canada Recovery Caregiving Benefit (CRCB) . The CRA wants its money back, Canadians are feeling pandemic fatigue. By receiving as much information as possible with the initial request, we can provide a more accurate, timely and complete response. For further information see Video Tax News Monthly Tax Update Newsletter, Issue No. presentation-ready copies of Toronto Star content for distribution "We are also making continuous improvements to our web content, and will soon introduce a chatbot to help make it easier for Canadians to find information online. ; Some call centres may have reduced hours, longer wait times, or suspended services. CRA TELEPHONE WAIT TIMES. READ MORE: CRA call centre only picks up the phone one-third of the time: auditor general, National Revenue Minister Diane Lebouthillier promised the agency would transition to “a new telephone platform” that would “connect Canadians with agents more efficiently and will inform callers of current wait times.”, READ MORE: Canada’s 2018 tax season: 6 things you need to know. Note: there may be variances in a given month based on seasonality and intake. While CRA's new service standard for its call centre says 65 per cent of callers should reach an agent within 15 minutes, the CFIB's newest audit found that only happened 59 per cent of the time. Paper filing involves manually filling in the paper return and then delivering it to CRA either by, mail, hand delivering it to your local tax centre, or bringing your debit return to your bank.

You may view your notice of assessment online through My Business Account  or Represent a Client  in the “Mail” option. ReFILE is an online service that lets you send online adjustments for income tax and benefit returns. The CRA wants its money back, Over 10,000 people in Canada have died from coronavirus, Trump website ‘defaced,’ campaign spokesman says, Canadians are feeling pandemic fatigue. You applied for child benefits using Form RC66, Canada Child Benefits Application, and sent it to the CRA by mail or through the "Submit documents" service on My Account. The processing time is a targeted time for processing a request to authorize or cancel a representative. READ MORE: Toronto man gets 5 years in prison for claiming nearly $1M in tax refunds. Processing times include most steps from the day we receive your return to when we may send you your notice of assessment (if applicable). The CRA told Global News it is offering extended evening and weekend hours for individual tax inquiries until April 30, the tax-filing deadline for most Canadians. The last time the CFIB conducted an audit of the service, in 2016, it took an average of two minutes for a caller to reach a frontline agent. Though Kitchen did, eventually, get his answer within those three days, he’s unimpressed with the CRA’s performance. 1.877.438.2057info@videotax.com©2017 Video Tax NewsAll rights reserved. “There was no option to stay on the line,” Kitchen told Global News. You will not receive a reply. You should add those days on to any estimate provided by the Check CRA processing times tool to get a more accurate idea when you can expect your objection to be resolved. If you are a sole proprietor or partnership, your personal income tax refund will also be held. Complex requests include situations where more information or additional verification is required.

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