Facebook is a great way to message Virgin Trains, so if you visit their Facebook page which can be found here. GetHuman always knows the way to live chat with a company like Virgin Rail (UK) when it's available.

It's hard to tell if companies like Virgin Rail (UK) offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. In the last 18 months, NaN customers have searched for Virgin Rail (UK) live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. When phoning Virgin Trains to make a complaint, you should have your booking reference and journey details ready to give the operator over the phone. How do I get in touch via live chat or messenger? How can I check a booking I have made using the mobile application and how will I know if it was successful? Ticket refunds and changes 15 Questions ; Train times, delays and disruptions 9 Questions ; Onboard, seating and at the station 13 Questions ; Getting your ticket 15 Questions Contact-Numbers.org.uk is a ICSS call connection service and we want to make it absolutely clear that we are not affiliated with any company, brand, individual or other entity mentioned on our website.

So although this isn’t 100% free, most local rate numbers are included in call packages from your phone provider. What tickets are available for CrossCountry Smartcards? I don't feel my complaint has been resolved adequately. What you can see is Virgintrains.co.uk is the first result, and they are actually promoting their 087 number 0871 977 4222, which is a premium rate, 13p/min number. The Virgin Trains web chat representatives are on hand to answer any queries, including, advise on your delay compensation claim, your journey planner, assisted travel, refunds, customer concerns or issues. This will help the operator locate any issues regarding your train, and be able to assist you with your complaint quicker. Calls cost 7p / min plus your company’s access charge. To book travel assistance, please contact the Passenger Assist team who are open 7 days a week 08:00 - 20:00: Your feedback will help us to improve this page. From Monday 21 September 2020, our Customer Relations hours will be: Opening hours: 8am until 4pm, 7 days a week. Required fields are marked *. Apologies to any passengers that are currently experiencing or have experienced delays.

What should I do if there is a problem collecting my tickets from a Self-service ticket machine? I have deleted the App/Ticket on my phone by mistake, how do I retrieve my tickets? Virgin Trains reviews on Trustpilot here. When I change the date and time of an Advance ticket, which tickets can I choose? Why must I submit my refund request within 28 days? All customers travelling on an LNER train must have a reservation to travel. Mon-Fri 0800 to 1600. Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information, Timetable updates - please visit here for more information, Home We try to reply to social media messages as quickly as possible but please note that during busy times this can be up to 30 minutes. Check out our frequently asked questions for more details, E-vouchers delivered straight to your email inbox, Swap to the experience you want hassle free, We use cookies to provide you with the best possible experience. How far in advance can I book when using your mobile site? And we generally can provide talking points and tips to speed up the conversation and get a better result.

Updated: 14/10/2020. How can I change my ticket and what is a 'change of journey'?
These help topics cover everything you need to know before you travel. Image: Shutterstock. To our customers, First and foremost, a big thank you for your amazing support. What type of tickets can be purchased from your website? What delivery methods do you offer for Season Tickets? Virgin Rail (UK) Phone Number: 0845-7222333. and finally, in the words of the company, you can chat to them about absolutely anything. What type of tickets can I buy through your mobile site and what options are available to receive my tickets purchased on the mobile site? The UK's Customer Service Contact Numbers, If you are looking to quickly get in touch with Virgin Trains customer service team then you should call on: 0845 682 0204. Can I get a refund? What items can I take on board and what luggage facilities do you offer? For help with a booking you have already made with CrossCountry online, please view your online account to make amends. Please note, our web support lines are currently running at reduced hours. Disruption between Aberdeen and Dundee until further notice, If you've got a flexible ticket or a Season Ticket you can make a free, Alternatively, you can reserve a place on the train. Registered No:04402048. We’re both grateful and proud of this. How can I reserve a seat for my CrossCountry journey? What should I do if I have not received my booking confirmation? Why are my reserved seats not grouped together? While Virgin Rail (UK) does not offer live chat, they do have a phone number. If I receive an error message when using the mobile website on my phone, how do I check if the booking went through? What can I do to correct it?

XC Trains Limited. Click to find out what to do. GetHuman always knows the way to live chat with a company like Virgin Rail (UK) when it's available. Hold the train Our nation will be back on the rails soon, but until then we've parked our site and you can buy tickets directly from our friends at Train Genius. There is some useful information from Ofcom here. Although Virgin Trains don’t provide a free phone 0800 number, they do provide a local rate 03 number 0333 103 1031 which is charged at a local rate. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. What should I do if I have lost the e-ticket that I printed myself? What is the European Commission Online Dispute Resolution platform?
You can help! The main contact number for Virgin Trains is 0845 682 0204 and you can call this number to speak with a member of the customer services team. What are the benefits of having a railcard? Train operators can only release tickets for sale up to 90 days in advance. By using the site you agree to the use of these cookies. If there are any companies in the UK that we have missed, or if we have missed your company, please let us know by contacting us via email. How do I claim for a Season Ticket refund? Disruption between Aberdeen and Dundee Can a deleted ticket be resent to my mobile phone? I lost something on a train or at a station. Select to view the cheapest fares within your desired period of travel up to 12 weeks in the future. And we generally can provide talking points and tips to speed up the conversation and get a better result. Check to see if your journey is affected. Please keep sharing what you know about contacting Virgin Rail (UK) with GetHuman and keep sharing with others so we can together make customer service less frustrating. If you are unclear on the access call charges, then please check with your specified telephone supplier for exact details. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP.

> Like most customer service departments in the travel industry they have very poor reviews, as most people only write a review when they have something negative to say. Which stations offer self-service ticket collection? You can find information about Passenger Assist on the Travel Assistance page. Where is my booking information stored / saved for tickets purchased on the mobile site?

Is there a limit on how many tickets a Smartcard can hold? Everything you need for your journey in the palm of your hand. What address do I send my unused tickets to for a refund? First and foremost, a big thank you for your amazing support. Is there a diagram of all Rail Links and Stations within the UK? What time does my local station ticket office open and how can I find further information about the station i.e Parking, Disabled Access and Facilities? Find out instantly when tickets are available for your journey. These help topics cover everything regarding buying your ticket. Sharing is what powers GetHuman's free customer service contact information and tools. What else can I do?

How can I obtain a Photocard for my Railcard? The best phone number for Virgin Rail (UK) is their 0845-7222333 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Why is my credit/debit card being rejected?

I lost connection while making a booking using the mobile application, did my booking go through? The best customer service number for virgin trains is 0845 682 0204 but they also provide a local rate number which is 0333 103 1031. What are the benefits of using a Smartcard? How do you keep track of my complaint and how do I know my complaint will be treated fairly? Where can I find my ticket collection reference? What should I do if I have not received my tickets? Alternatively you can contact the team via email at sales.support.crosscountry@trainsfares.co.uk, Textphone booking support on 0344 811 0126. Can I have my tickets delivered to a different address? Virgin Trains welcome complaints to help improve their service in the future, please bear in mind that some issues are out of the hands of Virgin Trains, and should sometimes be dealt with the train station directly. The phones will always be a priority over a contact form, so if somebody else is ringing they will get a response faster than you. Can I purchase a ticket for the London Underground online? If you are planning more trips away, you can also take a further look at some of our other most popular holiday contact numbers on this site. The reason why most customers are looking to chat with Virgin Rail (UK) is because they have Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. P&O Cruises Contact Number – 0845 682 0174.

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